Your purchase is final and non-refundable. Subject to the other Terms and Conditions, no product or service may be returned.
Notwithstanding anything contained in the Terms and Conditions, in the event CHOCOCLUSTER decides to refund you, CHOCOCLUSTER will offer only credit vouchers equivalent to the refund amount but in some case, CHOCOCLUSTER will refund the money back and the refund could be processed if we have account details of the customer. A refund could be processed if it is agreed upon and communicated in writing to the customer.
“Refunds will be done only through the Original Mode of Payment”.
CHOCOCLUSTER is not responsible and does not guarantee a refund for cases where:
Cakes, sweets, gift products, and preserved items are delivered to incorrect addresses supplied by the sender.
Unsuccessful deliveries arise from the recipient not being present at the time of delivery at the address supplied by the sender.
Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
Product quality problems are caused by improper handling by the recipient.
Exchanges:
CHOCOCLUSTER will not accept any product exchanges.
Damaged/Defective Products
If any product received by you is in a damaged/defective condition, you should report the same to CHOCOCLUSTER within 24 hours of such delivery at +971 565010895 and e-mail the photographs of the same at info@chococluster.com. CHOCOCLUSTER will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once a refund is initiated by CHOCOCLUSTER, it takes 10-15 business days to reflect the refund amount in your account.
